Your 100% satisfaction is our goal. If you are not happy with any purchase we will
exchange it or refund your money.
Your items must be returned in new, unopened condition. Items received as a gift
(paid for by someone other than yourself) can be exchanged or returned for a store
credit.
Please contact our Customer Service department before sending anything back to us
via email at returns@sugarpinebeauty.com. For faster processing of your return,
please follow the steps outlined below -
1. Contact Sugar Pine Beauty Customer Service within 15 days of receiving your
order to let us know you will be making a return. Call us at 706-850-0609, Monday -
Friday 10AM to 7PM Eastern Standard time, or email us at
returns@sugarpinebeauty.com.
2. We will give you a Return Authorization Number. Please write this number on the
outside of your shipping box and address the box to -
Sugar Pine Beauty
Returns Department
C/O Marlin Inc.
70 Marlin Press Road
Royston, GA 30662
3. Please send your return package via UPS or USPS Insured. Insurance protects
you in case the items are damaged or lost in transit.
4. Carefully package the items in the original shipping box or any suitable shipping
carton using plenty of padding material to protect the product(s) and include a copy
of your invoice.
IMPORTANT: Make sure the items are well protected and packaged similar to
the way you received them. Whenever possible, use the same packaging that
was used to ship the items to you. Items must be received in resalable
condition for a refund.
Once we receive your Return package, we will issue you a refund or store credit for
the price of the products you returned (including tax, if any). Shipping is not
refundable. If you paid by credit card, we will charge-back the amount to your credit
card -- if you paid by check or money order, we will mail you a check. If you are
returning an item because it arrived damaged, we will also refund you the shipping
costs to return the item to us.
Please allow up to 14 days for us to receive and process your refund. It may take
one or two billing cycles until the credit appears on your bank statement. Time
depends on the policies and procedures set by your credit card company.
exchange it or refund your money.
Your items must be returned in new, unopened condition. Items received as a gift
(paid for by someone other than yourself) can be exchanged or returned for a store
credit.
Please contact our Customer Service department before sending anything back to us
via email at returns@sugarpinebeauty.com. For faster processing of your return,
please follow the steps outlined below -
1. Contact Sugar Pine Beauty Customer Service within 15 days of receiving your
order to let us know you will be making a return. Call us at 706-850-0609, Monday -
Friday 10AM to 7PM Eastern Standard time, or email us at
returns@sugarpinebeauty.com.
2. We will give you a Return Authorization Number. Please write this number on the
outside of your shipping box and address the box to -
Sugar Pine Beauty
Returns Department
C/O Marlin Inc.
70 Marlin Press Road
Royston, GA 30662
3. Please send your return package via UPS or USPS Insured. Insurance protects
you in case the items are damaged or lost in transit.
4. Carefully package the items in the original shipping box or any suitable shipping
carton using plenty of padding material to protect the product(s) and include a copy
of your invoice.
IMPORTANT: Make sure the items are well protected and packaged similar to
the way you received them. Whenever possible, use the same packaging that
was used to ship the items to you. Items must be received in resalable
condition for a refund.
Once we receive your Return package, we will issue you a refund or store credit for
the price of the products you returned (including tax, if any). Shipping is not
refundable. If you paid by credit card, we will charge-back the amount to your credit
card -- if you paid by check or money order, we will mail you a check. If you are
returning an item because it arrived damaged, we will also refund you the shipping
costs to return the item to us.
Please allow up to 14 days for us to receive and process your refund. It may take
one or two billing cycles until the credit appears on your bank statement. Time
depends on the policies and procedures set by your credit card company.
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